FAQ’s

Battery

Detach the smoke alarm from its mounting base by twisting counter clockwise and remove the old battery. Insert a new battery, making sure that the polarities are correct and the battery is firmly secured within the battery compartment. After replacement, attach the alarm back to the base by twisting that alarm clockwise to click into place. Always test an alarm after replacing the battery.

Category: Battery
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    Known errors

    When powered up the Cavius Travel Alarm will automatically perform a self-test.
    A successful test will be indicated by all three LED´s flashing in turn (red, green, yellow). This will be also be accompanied by a short audible beep.
    If an error is encountered, the red LED will indicate the type of error by flashing the appropriate number of times (see below).
    (If more than one error is present – only the first error encountered is indicated).
    • 1 x flash – Panic button failure
    • 2 x flash – Low voltage (battery) failure
    • 3 x flash – LED failure (red, green, yellow LED)
    • 4 x flash – Light sensor in smoke chamber failure
    • 5 x flash – System voltage failure
    • 6 x flash – Motion sensor failure

    Category: Known errors
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    Some customers who have linked alarms together and later attempted to run them on the app, find that their alarms can’t connect to the app.

    If you have this issue, please see the solution below (not applicable to sealed-battery alarms):

    Set an alarm to Learn mode and let it connect to itself, flashing for 15 seconds. Then switch it back to Normal mode and remove the battery. This will reset the connection to any other alarms, meaning it should be able to connect to the app. Repeat this procedure with any other alarms that you want to connect to the app.

    Category: Known errors

    Please be aware that issues like this can happen when combining new and old detectors on the same app.

    If a detector is not showing a unique ID and indicates a battery low message (likely to be the old type), then detector must be removed from the app and from the group.

    Something similar can happen if a detector is not enrolled anymore (deleted from the app, but still part of the same Cavius group) – you can check for this by performing a test because an unknown/unrecognised alarm will start beeping.

    Category: Known errors

    Comment on this FAQ

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    Replace the battery in the unit and hold down the test button for at least 7 seconds to reset and test the alarm.

    Category: Known errors

    Comment on this FAQ

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    A Huawei P20 kills the Cavius app and prevents push alerts from appearing. This is due to a system battery saver that is built into Huawei phones. However, push messages can be retrieved – for more details see your Huawei instruction manual.

    Category: Known errors

    Comment on this FAQ

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    Detectors can pick up interference during testing. After releasing the test button, the detector you have used to start testing should give a beep every 8 seconds. If it does not, there is radio interference and it is not able to output the test radio signal to other alarms. Please try again later.

    Category: Known errors

    Comment on this FAQ

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    Detectors produced before 21.12.2017 will not display the detector’s name (ID), but all other information will be displayed in an alarm event.

    Category: Known errors

    Comment on this FAQ

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    Load More

    Smoke alarms

    Your smoke alarm has a 5 or 10 year lifetime, depending on the battery size. The battery end of life will be marked on the alarm, either on the outside (sealed) or inside (replaceable) of the battery compartment.

    Categories: FAQs, Smoke alarms
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    After installation testing, you should test your smoke alarm every 3 months by pressing the test button for at least 10 seconds. This will trigger the test alarm.

    To maintain your smoke alarm, vacuum around the smoke chamber regularly. This is important because dust may accumulate inside the smoke chamber even if it looks clean on the outside.

    Do not use water or household cleaning products to clean your alarm.

    Categories: FAQs, Smoke alarms

    Comment on this FAQ

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    Make sure that you have pressed the test button for at least 10 seconds.

    Make sure that the battery is still live and is installed with the correct polarities. If the battery is loose or does not touch the terminals properly, the smoke alarm will not be powered.

    Check that your smoke alarm is fully clicked into its mounting base. If it isn’t, it will not be powered.

    Categories: FAQs, Smoke alarms

    Comment on this FAQ

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    One smoke alarm per floor is a definite minimum. Ideally in every room in the house where it is advised to install a smoke alarm:

    • Bedrooms
    • Living Rooms
    • Hallways
    • Basement
    Categories: FAQs, Smoke alarms

    Comment on this FAQ

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    In Europe, domestic smoke alarms must be CE certified and comply to EN14604:2005/AC:2008.

    Never buy or install an alarm that does not carry the correct certification – you could be risking your life.

    Categories: FAQs, Smoke alarms

    Comment on this FAQ

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    The higher price of some alarms normally reflects the quality of the components used. Higher quality components also mean that these alarms often use less power and have a longer battery life than cheaper equivalents.

    Strict levels of quality control also cost more. All CAVIUS alarms are 100% tested for sensitivity, sound, power consumption and other important points before being sold. The manufacturing set-up is audited by AFNOR and CNPP from France, one of the world’s best test institutes. All shipments are inspected by ourselves and by a 3rd party testing institute.

    Furthermore, samples from all production batches are sent to CNPP for test – all to secure the world’s safest alarms for you.

    Categories: FAQs, Smoke alarms

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    Your alarm could be less effective if it is located:

    • In a corner
    • On the wall (instead of the ceiling)
    • In a humid area
    • In an area where the temperature is at extremes.
    Categories: FAQs, Smoke alarms

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    Firstly, hush your alarm by pressing the pause/hush button. This will pause the alarm for 10 minutes to allow you to find the reason for the false alarm and remedy it if possible.

    Humidity or dust particles in the smoke chamber are common causes of false alarms; They can be simply solved by vacuuming the mesh (for dust particles) and drying the smoke alarm in a dry area of the house (humidity).

    You may need to relocate your smoke alarm if it is too close to cooking appliances, a bathroom, air conditioning units or any other source of humidity.

    Categories: FAQs, Smoke alarms

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    We recommend that you carry out a weekly visual check to see that the LED is flashing every 48 seconds and do a full test of the alarm once per month.

    We recommend that all your alarms are tested every 3 months; when you press the test button the alarm will check the full function of the chamber and the battery.

    Categories: FAQs, Smoke alarms

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    Your smoke alarm should be installed in the middle of the room or at least 50cm from any obstacle (as far as possible from the wall), with a minimum of one smoke alarm per floor (ideally one per room). The best areas to install smoke alarms in hallways and stairways is close to rooms off the corridor.

    It is highly recommended not to install smoke alarms in a kitchen or a bathroom: smoke and high humidity levels make false alarms more likely. Also avoid garages, laundries, fireplaces and other locations where combustible particles could disturb your alarm.

    In these areas it is recommended to install heat alarms instead.

    Categories: FAQs, Smoke alarms

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    Cavius smoke alarms use a photoelectric technology enclosed in a ‘smoke chamber’. This smoke chamber contains a LED which will emit light to a photocell receiver. When smoke particles enter the smoke chamber, they will reflect in the beam and this will trigger the alarm.

    Categories: FAQs, Smoke alarms

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    Alert young children and seniors.

    Leave the house following an escape route. Every second is vital – do not waste time collecting valuable objects.

    Stay close to the ground if the air is filled with smoke. Use shallow breathing to avoid smoke inhalation and cover your mouth with a wet cloth if possible.

    Once outside your house, call the emergency services.

    Categories: FAQs, Smoke alarms

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    Short beeps every 48 seconds indicate the end of life of your battery.

    You may also have some dust particles in the smoke chamber which can be removed by vacuuming the mesh.

    Categories: FAQs, Smoke alarms

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    Install your smoke alarm by first installing the mounting base with screws and plugs supplied. Once this is installed, you can then activate and attach your smoke alarm to the mounting base and it will be operational.

    Install a minimum of one smoke alarm per floor. For enhanced protection, install one in each room (unless conditions indicate that a heat alarm would be better suited eg. Bathrooms, Kitchen, Garage, Laundry Room)

    We recommend that you test your alarm before it is installed to ensure it is functioning properly.

    Categories: FAQs, Smoke alarms

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    A smoke alarm is an electronic fire security detection device which will detect smoke early, warning occupants with a loud siren so that they can get out before being intoxicated by smoke. (80% of fire deaths are due to inhalation of toxic smoke)

    Category: Smoke alarms

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    Troubleshooting

    1. Vacuum all smoke detectors
      This should be done at least annually. If you live in a place with high levels of pollen or particles in the air (in the city), we recommend vacuuming at least twice a year. If you are able to use regulated  compressed air, this is much more efficient at removing particles from the smoke chamber.
    1. False alarm – which sensor has triggered the alarm? (Wireless family only)
      If you have the Cavius Hub and app, it is easy to locate which device has triggered the false alarm. Alternatively try to set all your devices to different channels by programming each device to itself. Then you will effectively have “standalone” smoke detectors, which makes it easier to identify the location of the nuisance alarm.
    2. Change location with another alarm
      If you know which device is causing the false alarm, try changing its location with another device that does not cause issues. Mark (with a number or letter) the device that causes nuisance alarms and create a log. You can then determine whether it is the device or the location that is causing the false alarms.
    1. If the problem continues at a new location, i.e. it relates to the device, please contact the seller.
    2. If the problem continues at the same location with another device, there is something in the environment at that location that is affecting the way smoke alarms work. In this instance, you may want to change this location.
    3. Error source – Electromagnetic Fields: Electromagnetic fields can interfere with the electronics inside a smoke detector. These fields are often formed around fluorescent lamps, downlights, transformers, fuse boxes, fan motors etc. To avoid this, always install a smoke detector at least 100 cm from this type of equipment. NOTE: Electromagnetic fields do not drain the battery.
    4. Error source – Radio interference: Other components that contain radio transmitters can cause interference and affect the battery life of your smoke alarm. As radio signals are constantly changing, customers may begin to experience problems with devices that have been working fine.

      Try to locate what has changed – is there any new equipment, development of an emergency network/4G. Any change which could result in interference for the smoke detector.

      NOTE: Radio interference also drains the batteries on smoke detectors, as the detector constantly analyses the radio signal.

    1. Error source – Steam & Damp Air: Steam from the bathroom, washer/dryer or other sources that emit high humidity can cause the smoke alarm to sound.

      If you have an issue with a device near a bathroom, move the device slightly away from the door to the washroom/bathroom. Also make sure that rooms with high humidity are well-ventilated and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic device placed in a high-humidity area, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic to water vapour/steam.

    1. Error source – Dust & Dirt: Since air must pass freely through the detection chamber, smoke detectors will always attract a lot of dust and pollen particles. This can lead to false alarms, as well as making the device more sensitive, which results in more false alarms. Dirt will also build up over time as the smoke detector gets older, which can lead to false alarms.

      Vacuum the smoke detectors regularly, being careful not to damage the electronics. If work that generates dust is carried out in a room with a smoke detector, either uninstall the device while the work is in progress or cover it. A detector dust cover can be purchased very easily. If the smoke detector is coming the end of its life and begins to give a lot of false alarms, it is worthwhile replacing it.

    1. Error source – Draft: In heavy drafts, the wind can move dust particles in a way that makes them look like smoke to a smoke detector.

      Avoid installing a smoke detector near or in a draft.

    1. Error source – Temperature variation: When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form on/in a device which can cause a false alarm. This can also occur if the device is close to open windows/vents on cold days.

      Avoid mounting the smoke detector in rooms or areas with large/fast temperature fluctuations.

    1. Error source – Gases from paint, varnish and strong cleaning agents: Gases from paint, varnish and other chemical agents may contain substances which the smoke detector reacts to.

      Remove or cover smoke alarms when refurbishing the room. However, do remember the fire hazard surrounding chemical use. All cloths and rags MUST be soaked and shut into sealed containers stored outdoors or burned under controlled conditions.

    Category: Troubleshooting
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    The Cavius Hub is connected to the internet with a cable through your home router. Your home router is likely to be installed by your internet provider (ISP) or possibly yourself. A lot of different things can happen which cause the internet connection to fail or become unstable. Below is a guide from us to troubleshoot the most common scenarios we have experienced.

    The Hub must be connected to an LAN-enable port on the router. Some internet routers have ports reserved for special usage, which must be enabled to work. Consult your router manual to make sure you are using the right port.

    • Step 1: Does the hub LED light flicker? If it does, then the Hub cannot access the internet – see the steps below. If the LED is constantly lit then your home internet connection is fine, and we may have issues our end which we will be working on resolving.
    • Step 2: Are you able to access the internet at all? Try accessing the Internet with your mobile phone or computer using WIFI or with a cable (RJ45) from your computer through the exact same port on your home router that you used for the Hub.
    • Step 3: Read the router manual – are you using the right port? A home router typically has 1-4 LAN ports. The hub should be connected to one of these. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or other services then they will not work either. You may have to check the router manual or simply try another port. Sometimes you have to login to your home router to enable more ports.
    • Step 4: Does it work in a different location? Before you proceed with more complicated steps, it may be worth taking the Hub to another location and trying it there. If it works somewhere else, then you need to proceed with the next steps.
    • Step 5: Do you need to restart or update your internet equipment? Home routers are built as specialized computers. They have a memory, software, and lots of data to process. The Hub is constantly trying to communicate with it and is therefore often the first connected device to experience problems when there is an issue with your network. Your home router may even work for some of the WIFI connections, but not for others, due to being overloaded. Please note that it is OK to install your own router alongside equipment provided by your ISP (internet supplier) to get more LAN ports – the Hub should still work fine and securely – but you will have one more thing to reboot and update.
    • Step 6: Has your router got hidden/advanced settings preventing the Hub from working? Networks in offices are often controlled by IT Departments, which use the advanced settings in routers. Some of these settings may be in use on your home router if it was once in an office environment. A factory reset or update may help to restore original setting.
    • Step 7: If it gets really advanced then you may need help! Typically, you do not have to worry about the advanced settings on your home router – it is all handled by the Hub, including secure communication. If you are not sure how to change settings in your router, then it is probably better to buy a new/updated standard router for your home. In very unusual cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
    Category: Troubleshooting

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