FAQ’s

Battery

  1. Vacuum all smoke detectors
    This should be done at least annually. If you live in a place with high levels of pollen or particles in the air (in the city), we recommend vacuuming at least twice a year. If you are able to use regulated  compressed air, this is much more efficient at removing particles from the smoke chamber.
  1. False alarm – which sensor has triggered the alarm? (Wireless family only)
    If you have the Cavius Hub and app, it is easy to locate which device has triggered the false alarm. Alternatively try to set all your devices to different channels by programming each device to itself. Then you will effectively have “standalone” smoke detectors, which makes it easier to identify the location of the nuisance alarm.
  2. Change location with another alarm
    If you know which device is causing the false alarm, try changing its location with another device that does not cause issues. Mark (with a number or letter) the device that causes nuisance alarms and create a log. You can then determine whether it is the device or the location that is causing the false alarms.
  1. If the problem continues at a new location, i.e. it relates to the device, please contact the seller.
  2. If the problem continues at the same location with another device, there is something in the environment at that location that is affecting the way smoke alarms work. In this instance, you may want to change this location.
  3. Error source – Electromagnetic Fields: Electromagnetic fields can interfere with the electronics inside a smoke detector. These fields are often formed around fluorescent lamps, downlights, transformers, fuse boxes, fan motors etc. To avoid this, always install a smoke detector at least 100 cm from this type of equipment. NOTE: Electromagnetic fields do not drain the battery.
  4. Error source – Radio interference: Other components that contain radio transmitters can cause interference and affect the battery life of your smoke alarm. As radio signals are constantly changing, customers may begin to experience problems with devices that have been working fine.

    Try to locate what has changed – is there any new equipment, development of an emergency network/4G. Any change which could result in interference for the smoke detector.

    NOTE: Radio interference also drains the batteries on smoke detectors, as the detector constantly analyses the radio signal.

  1. Error source – Steam & Damp Air: Steam from the bathroom, washer/dryer or other sources that emit high humidity can cause the smoke alarm to sound.

    If you have an issue with a device near a bathroom, move the device slightly away from the door to the washroom/bathroom. Also make sure that rooms with high humidity are well-ventilated and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic device placed in a high-humidity area, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic to water vapour/steam.

  1. Error source – Dust & Dirt: Since air must pass freely through the detection chamber, smoke detectors will always attract a lot of dust and pollen particles. This can lead to false alarms, as well as making the device more sensitive, which results in more false alarms. Dirt will also build up over time as the smoke detector gets older, which can lead to false alarms.

    Vacuum the smoke detectors regularly, being careful not to damage the electronics. If work that generates dust is carried out in a room with a smoke detector, either uninstall the device while the work is in progress or cover it. A detector dust cover can be purchased very easily. If the smoke detector is coming the end of its life and begins to give a lot of false alarms, it is worthwhile replacing it.

  1. Error source – Draft: In heavy drafts, the wind can move dust particles in a way that makes them look like smoke to a smoke detector.

    Avoid installing a smoke detector near or in a draft.

  1. Error source – Temperature variation: When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form on/in a device which can cause a false alarm. This can also occur if the device is close to open windows/vents on cold days.

    Avoid mounting the smoke detector in rooms or areas with large/fast temperature fluctuations.

  1. Error source – Gases from paint, varnish and strong cleaning agents: Gases from paint, varnish and other chemical agents may contain substances which the smoke detector reacts to.

    Remove or cover smoke alarms when refurbishing the room. However, do remember the fire hazard surrounding chemical use. All cloths and rags MUST be soaked and shut into sealed containers stored outdoors or burned under controlled conditions.

Category: Troubleshooting
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  • Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    The Cavius Hub is connected to the internet with a cable through your home router. Your home router is likely to be installed by your internet provider (ISP) or possibly yourself. A lot of different things can happen which cause the internet connection to fail or become unstable. Below is a guide from us to troubleshoot the most common scenarios we have experienced.

    The Hub must be connected to an LAN-enable port on the router. Some internet routers have ports reserved for special usage, which must be enabled to work. Consult your router manual to make sure you are using the right port.

    • Step 1: Does the hub LED light flicker? If it does, then the Hub cannot access the internet – see the steps below. If the LED is constantly lit then your home internet connection is fine, and we may have issues our end which we will be working on resolving.
    • Step 2: Are you able to access the internet at all? Try accessing the Internet with your mobile phone or computer using WIFI or with a cable (RJ45) from your computer through the exact same port on your home router that you used for the Hub.
    • Step 3: Read the router manual – are you using the right port? A home router typically has 1-4 LAN ports. The hub should be connected to one of these. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or other services then they will not work either. You may have to check the router manual or simply try another port. Sometimes you have to login to your home router to enable more ports.
    • Step 4: Does it work in a different location? Before you proceed with more complicated steps, it may be worth taking the Hub to another location and trying it there. If it works somewhere else, then you need to proceed with the next steps.
    • Step 5: Do you need to restart or update your internet equipment? Home routers are built as specialized computers. They have a memory, software, and lots of data to process. The Hub is constantly trying to communicate with it and is therefore often the first connected device to experience problems when there is an issue with your network. Your home router may even work for some of the WIFI connections, but not for others, due to being overloaded. Please note that it is OK to install your own router alongside equipment provided by your ISP (internet supplier) to get more LAN ports – the Hub should still work fine and securely – but you will have one more thing to reboot and update.
    • Step 6: Has your router got hidden/advanced settings preventing the Hub from working? Networks in offices are often controlled by IT Departments, which use the advanced settings in routers. Some of these settings may be in use on your home router if it was once in an office environment. A factory reset or update may help to restore original setting.
    • Step 7: If it gets really advanced then you may need help! Typically, you do not have to worry about the advanced settings on your home router – it is all handled by the Hub, including secure communication. If you are not sure how to change settings in your router, then it is probably better to buy a new/updated standard router for your home. In very unusual cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
    Category: Troubleshooting

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Load More

    Known errors

    1. Vacuum all smoke detectors
      This should be done at least annually. If you live in a place with high levels of pollen or particles in the air (in the city), we recommend vacuuming at least twice a year. If you are able to use regulated  compressed air, this is much more efficient at removing particles from the smoke chamber.
    1. False alarm – which sensor has triggered the alarm? (Wireless family only)
      If you have the Cavius Hub and app, it is easy to locate which device has triggered the false alarm. Alternatively try to set all your devices to different channels by programming each device to itself. Then you will effectively have “standalone” smoke detectors, which makes it easier to identify the location of the nuisance alarm.
    2. Change location with another alarm
      If you know which device is causing the false alarm, try changing its location with another device that does not cause issues. Mark (with a number or letter) the device that causes nuisance alarms and create a log. You can then determine whether it is the device or the location that is causing the false alarms.
    1. If the problem continues at a new location, i.e. it relates to the device, please contact the seller.
    2. If the problem continues at the same location with another device, there is something in the environment at that location that is affecting the way smoke alarms work. In this instance, you may want to change this location.
    3. Error source – Electromagnetic Fields: Electromagnetic fields can interfere with the electronics inside a smoke detector. These fields are often formed around fluorescent lamps, downlights, transformers, fuse boxes, fan motors etc. To avoid this, always install a smoke detector at least 100 cm from this type of equipment. NOTE: Electromagnetic fields do not drain the battery.
    4. Error source – Radio interference: Other components that contain radio transmitters can cause interference and affect the battery life of your smoke alarm. As radio signals are constantly changing, customers may begin to experience problems with devices that have been working fine.

      Try to locate what has changed – is there any new equipment, development of an emergency network/4G. Any change which could result in interference for the smoke detector.

      NOTE: Radio interference also drains the batteries on smoke detectors, as the detector constantly analyses the radio signal.

    1. Error source – Steam & Damp Air: Steam from the bathroom, washer/dryer or other sources that emit high humidity can cause the smoke alarm to sound.

      If you have an issue with a device near a bathroom, move the device slightly away from the door to the washroom/bathroom. Also make sure that rooms with high humidity are well-ventilated and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic device placed in a high-humidity area, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic to water vapour/steam.

    1. Error source – Dust & Dirt: Since air must pass freely through the detection chamber, smoke detectors will always attract a lot of dust and pollen particles. This can lead to false alarms, as well as making the device more sensitive, which results in more false alarms. Dirt will also build up over time as the smoke detector gets older, which can lead to false alarms.

      Vacuum the smoke detectors regularly, being careful not to damage the electronics. If work that generates dust is carried out in a room with a smoke detector, either uninstall the device while the work is in progress or cover it. A detector dust cover can be purchased very easily. If the smoke detector is coming the end of its life and begins to give a lot of false alarms, it is worthwhile replacing it.

    1. Error source – Draft: In heavy drafts, the wind can move dust particles in a way that makes them look like smoke to a smoke detector.

      Avoid installing a smoke detector near or in a draft.

    1. Error source – Temperature variation: When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form on/in a device which can cause a false alarm. This can also occur if the device is close to open windows/vents on cold days.

      Avoid mounting the smoke detector in rooms or areas with large/fast temperature fluctuations.

    1. Error source – Gases from paint, varnish and strong cleaning agents: Gases from paint, varnish and other chemical agents may contain substances which the smoke detector reacts to.

      Remove or cover smoke alarms when refurbishing the room. However, do remember the fire hazard surrounding chemical use. All cloths and rags MUST be soaked and shut into sealed containers stored outdoors or burned under controlled conditions.

    Category: Troubleshooting
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    How To Write A Persuasive Essay

    What is the purpose of writing an essay? Using the basic topical outline of the history of law as the source of ideas for the law essay about the topic of legal history is an effective way because the outline is arranged according to several categories or sections that are further broken down into fields and sub-fields so that the student could narrow down the specific choice of the idea or theme of the legal history topic of his essay.

    Fun way to teach students how to correctly use summary, paraphrase and quotation in research essays. However, the writer demonstrates no deeper understanding of the passage’s main ideas or important details. Once you have completed writing your essay, it is vital that you have it professionally edited by an academic editor.

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    Your go-to resource for practical, step-by-step guides on writing beautiful college essays and putting together an awesome college application. Researchers and college students are no stranger to extensive research using scholarly articles and academic databases. You can have a professional essay writer like them to assist you with your assignments at any level and subject. However, students rarely have a chance to enjoy these activities – they are hard-pressed with essays, research papers, and other assignments.

    Other people believe that the best way of learning about life is through personal experience. According to the desired and needed designation, people used to buy a life experience degree. This Study Guide addresses the topic of essay writing. The five paragraph essay is a formal essay comprising exactly five paragraphs: an introduction, three paragraphs of body or explanation, and a conclusion.

    How To Write English Legal System Essay
    How To Write About Yourself In German
    How To Write Monroe College Essay Examples
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    And the amazing thing is…

    All she did was this D.I.Y. “carb-pairing” trick that reconditions your 3 female
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  • Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    The Cavius Hub is connected to the internet with a cable through your home router. Your home router is likely to be installed by your internet provider (ISP) or possibly yourself. A lot of different things can happen which cause the internet connection to fail or become unstable. Below is a guide from us to troubleshoot the most common scenarios we have experienced.

    The Hub must be connected to an LAN-enable port on the router. Some internet routers have ports reserved for special usage, which must be enabled to work. Consult your router manual to make sure you are using the right port.

    • Step 1: Does the hub LED light flicker? If it does, then the Hub cannot access the internet – see the steps below. If the LED is constantly lit then your home internet connection is fine, and we may have issues our end which we will be working on resolving.
    • Step 2: Are you able to access the internet at all? Try accessing the Internet with your mobile phone or computer using WIFI or with a cable (RJ45) from your computer through the exact same port on your home router that you used for the Hub.
    • Step 3: Read the router manual – are you using the right port? A home router typically has 1-4 LAN ports. The hub should be connected to one of these. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or other services then they will not work either. You may have to check the router manual or simply try another port. Sometimes you have to login to your home router to enable more ports.
    • Step 4: Does it work in a different location? Before you proceed with more complicated steps, it may be worth taking the Hub to another location and trying it there. If it works somewhere else, then you need to proceed with the next steps.
    • Step 5: Do you need to restart or update your internet equipment? Home routers are built as specialized computers. They have a memory, software, and lots of data to process. The Hub is constantly trying to communicate with it and is therefore often the first connected device to experience problems when there is an issue with your network. Your home router may even work for some of the WIFI connections, but not for others, due to being overloaded. Please note that it is OK to install your own router alongside equipment provided by your ISP (internet supplier) to get more LAN ports – the Hub should still work fine and securely – but you will have one more thing to reboot and update.
    • Step 6: Has your router got hidden/advanced settings preventing the Hub from working? Networks in offices are often controlled by IT Departments, which use the advanced settings in routers. Some of these settings may be in use on your home router if it was once in an office environment. A factory reset or update may help to restore original setting.
    • Step 7: If it gets really advanced then you may need help! Typically, you do not have to worry about the advanced settings on your home router – it is all handled by the Hub, including secure communication. If you are not sure how to change settings in your router, then it is probably better to buy a new/updated standard router for your home. In very unusual cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
    Category: Troubleshooting

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

    Load More

    Smoke alarms

    1. Vacuum all smoke detectors
      This should be done at least annually. If you live in a place with high levels of pollen or particles in the air (in the city), we recommend vacuuming at least twice a year. If you are able to use regulated  compressed air, this is much more efficient at removing particles from the smoke chamber.
    1. False alarm – which sensor has triggered the alarm? (Wireless family only)
      If you have the Cavius Hub and app, it is easy to locate which device has triggered the false alarm. Alternatively try to set all your devices to different channels by programming each device to itself. Then you will effectively have “standalone” smoke detectors, which makes it easier to identify the location of the nuisance alarm.
    2. Change location with another alarm
      If you know which device is causing the false alarm, try changing its location with another device that does not cause issues. Mark (with a number or letter) the device that causes nuisance alarms and create a log. You can then determine whether it is the device or the location that is causing the false alarms.
    1. If the problem continues at a new location, i.e. it relates to the device, please contact the seller.
    2. If the problem continues at the same location with another device, there is something in the environment at that location that is affecting the way smoke alarms work. In this instance, you may want to change this location.
    3. Error source – Electromagnetic Fields: Electromagnetic fields can interfere with the electronics inside a smoke detector. These fields are often formed around fluorescent lamps, downlights, transformers, fuse boxes, fan motors etc. To avoid this, always install a smoke detector at least 100 cm from this type of equipment. NOTE: Electromagnetic fields do not drain the battery.
    4. Error source – Radio interference: Other components that contain radio transmitters can cause interference and affect the battery life of your smoke alarm. As radio signals are constantly changing, customers may begin to experience problems with devices that have been working fine.

      Try to locate what has changed – is there any new equipment, development of an emergency network/4G. Any change which could result in interference for the smoke detector.

      NOTE: Radio interference also drains the batteries on smoke detectors, as the detector constantly analyses the radio signal.

    1. Error source – Steam & Damp Air: Steam from the bathroom, washer/dryer or other sources that emit high humidity can cause the smoke alarm to sound.

      If you have an issue with a device near a bathroom, move the device slightly away from the door to the washroom/bathroom. Also make sure that rooms with high humidity are well-ventilated and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic device placed in a high-humidity area, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic to water vapour/steam.

    1. Error source – Dust & Dirt: Since air must pass freely through the detection chamber, smoke detectors will always attract a lot of dust and pollen particles. This can lead to false alarms, as well as making the device more sensitive, which results in more false alarms. Dirt will also build up over time as the smoke detector gets older, which can lead to false alarms.

      Vacuum the smoke detectors regularly, being careful not to damage the electronics. If work that generates dust is carried out in a room with a smoke detector, either uninstall the device while the work is in progress or cover it. A detector dust cover can be purchased very easily. If the smoke detector is coming the end of its life and begins to give a lot of false alarms, it is worthwhile replacing it.

    1. Error source – Draft: In heavy drafts, the wind can move dust particles in a way that makes them look like smoke to a smoke detector.

      Avoid installing a smoke detector near or in a draft.

    1. Error source – Temperature variation: When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form on/in a device which can cause a false alarm. This can also occur if the device is close to open windows/vents on cold days.

      Avoid mounting the smoke detector in rooms or areas with large/fast temperature fluctuations.

    1. Error source – Gases from paint, varnish and strong cleaning agents: Gases from paint, varnish and other chemical agents may contain substances which the smoke detector reacts to.

      Remove or cover smoke alarms when refurbishing the room. However, do remember the fire hazard surrounding chemical use. All cloths and rags MUST be soaked and shut into sealed containers stored outdoors or burned under controlled conditions.

    Category: Troubleshooting
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  • Melvinarral says:
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    How To Write An Essay

    What is the purpose of writing an essay? When you use our site you receive essay writing help that is provided by qualified writers. The article was produced by the writer of Sharon White is a senior writer and writers consultant at Essay writing. Anytime a person arrives with a choice to produce funny essay or even essays that are entertaining, you need to comprehend irrespective of if the subject is certainly an apposite 1 to begin with.

    13 One university essay guide states that “descriptive writing says what happened or what another author has discussed; it provides an account of the topic”. Use our college essay writing service to reach success in terms of studying. It is just inappropriate for an academic essay writing service to include them in the total price.

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    The Cavius Hub is connected to the internet with a cable through your home router. Your home router is likely to be installed by your internet provider (ISP) or possibly yourself. A lot of different things can happen which cause the internet connection to fail or become unstable. Below is a guide from us to troubleshoot the most common scenarios we have experienced.

    The Hub must be connected to an LAN-enable port on the router. Some internet routers have ports reserved for special usage, which must be enabled to work. Consult your router manual to make sure you are using the right port.

    • Step 1: Does the hub LED light flicker? If it does, then the Hub cannot access the internet – see the steps below. If the LED is constantly lit then your home internet connection is fine, and we may have issues our end which we will be working on resolving.
    • Step 2: Are you able to access the internet at all? Try accessing the Internet with your mobile phone or computer using WIFI or with a cable (RJ45) from your computer through the exact same port on your home router that you used for the Hub.
    • Step 3: Read the router manual – are you using the right port? A home router typically has 1-4 LAN ports. The hub should be connected to one of these. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or other services then they will not work either. You may have to check the router manual or simply try another port. Sometimes you have to login to your home router to enable more ports.
    • Step 4: Does it work in a different location? Before you proceed with more complicated steps, it may be worth taking the Hub to another location and trying it there. If it works somewhere else, then you need to proceed with the next steps.
    • Step 5: Do you need to restart or update your internet equipment? Home routers are built as specialized computers. They have a memory, software, and lots of data to process. The Hub is constantly trying to communicate with it and is therefore often the first connected device to experience problems when there is an issue with your network. Your home router may even work for some of the WIFI connections, but not for others, due to being overloaded. Please note that it is OK to install your own router alongside equipment provided by your ISP (internet supplier) to get more LAN ports – the Hub should still work fine and securely – but you will have one more thing to reboot and update.
    • Step 6: Has your router got hidden/advanced settings preventing the Hub from working? Networks in offices are often controlled by IT Departments, which use the advanced settings in routers. Some of these settings may be in use on your home router if it was once in an office environment. A factory reset or update may help to restore original setting.
    • Step 7: If it gets really advanced then you may need help! Typically, you do not have to worry about the advanced settings on your home router – it is all handled by the Hub, including secure communication. If you are not sure how to change settings in your router, then it is probably better to buy a new/updated standard router for your home. In very unusual cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
    Category: Troubleshooting

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    Troubleshooting

    1. Vacuum all smoke detectors
      This should be done at least annually. If you live in a place with high levels of pollen or particles in the air (in the city), we recommend vacuuming at least twice a year. If you are able to use regulated  compressed air, this is much more efficient at removing particles from the smoke chamber.
    1. False alarm – which sensor has triggered the alarm? (Wireless family only)
      If you have the Cavius Hub and app, it is easy to locate which device has triggered the false alarm. Alternatively try to set all your devices to different channels by programming each device to itself. Then you will effectively have “standalone” smoke detectors, which makes it easier to identify the location of the nuisance alarm.
    2. Change location with another alarm
      If you know which device is causing the false alarm, try changing its location with another device that does not cause issues. Mark (with a number or letter) the device that causes nuisance alarms and create a log. You can then determine whether it is the device or the location that is causing the false alarms.
    1. If the problem continues at a new location, i.e. it relates to the device, please contact the seller.
    2. If the problem continues at the same location with another device, there is something in the environment at that location that is affecting the way smoke alarms work. In this instance, you may want to change this location.
    3. Error source – Electromagnetic Fields: Electromagnetic fields can interfere with the electronics inside a smoke detector. These fields are often formed around fluorescent lamps, downlights, transformers, fuse boxes, fan motors etc. To avoid this, always install a smoke detector at least 100 cm from this type of equipment. NOTE: Electromagnetic fields do not drain the battery.
    4. Error source – Radio interference: Other components that contain radio transmitters can cause interference and affect the battery life of your smoke alarm. As radio signals are constantly changing, customers may begin to experience problems with devices that have been working fine.

      Try to locate what has changed – is there any new equipment, development of an emergency network/4G. Any change which could result in interference for the smoke detector.

      NOTE: Radio interference also drains the batteries on smoke detectors, as the detector constantly analyses the radio signal.

    1. Error source – Steam & Damp Air: Steam from the bathroom, washer/dryer or other sources that emit high humidity can cause the smoke alarm to sound.

      If you have an issue with a device near a bathroom, move the device slightly away from the door to the washroom/bathroom. Also make sure that rooms with high humidity are well-ventilated and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic device placed in a high-humidity area, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic to water vapour/steam.

    1. Error source – Dust & Dirt: Since air must pass freely through the detection chamber, smoke detectors will always attract a lot of dust and pollen particles. This can lead to false alarms, as well as making the device more sensitive, which results in more false alarms. Dirt will also build up over time as the smoke detector gets older, which can lead to false alarms.

      Vacuum the smoke detectors regularly, being careful not to damage the electronics. If work that generates dust is carried out in a room with a smoke detector, either uninstall the device while the work is in progress or cover it. A detector dust cover can be purchased very easily. If the smoke detector is coming the end of its life and begins to give a lot of false alarms, it is worthwhile replacing it.

    1. Error source – Draft: In heavy drafts, the wind can move dust particles in a way that makes them look like smoke to a smoke detector.

      Avoid installing a smoke detector near or in a draft.

    1. Error source – Temperature variation: When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form on/in a device which can cause a false alarm. This can also occur if the device is close to open windows/vents on cold days.

      Avoid mounting the smoke detector in rooms or areas with large/fast temperature fluctuations.

    1. Error source – Gases from paint, varnish and strong cleaning agents: Gases from paint, varnish and other chemical agents may contain substances which the smoke detector reacts to.

      Remove or cover smoke alarms when refurbishing the room. However, do remember the fire hazard surrounding chemical use. All cloths and rags MUST be soaked and shut into sealed containers stored outdoors or burned under controlled conditions.

    Category: Troubleshooting
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    The Cavius Hub is connected to the internet with a cable through your home router. Your home router is likely to be installed by your internet provider (ISP) or possibly yourself. A lot of different things can happen which cause the internet connection to fail or become unstable. Below is a guide from us to troubleshoot the most common scenarios we have experienced.

    The Hub must be connected to an LAN-enable port on the router. Some internet routers have ports reserved for special usage, which must be enabled to work. Consult your router manual to make sure you are using the right port.

    • Step 1: Does the hub LED light flicker? If it does, then the Hub cannot access the internet – see the steps below. If the LED is constantly lit then your home internet connection is fine, and we may have issues our end which we will be working on resolving.
    • Step 2: Are you able to access the internet at all? Try accessing the Internet with your mobile phone or computer using WIFI or with a cable (RJ45) from your computer through the exact same port on your home router that you used for the Hub.
    • Step 3: Read the router manual – are you using the right port? A home router typically has 1-4 LAN ports. The hub should be connected to one of these. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or other services then they will not work either. You may have to check the router manual or simply try another port. Sometimes you have to login to your home router to enable more ports.
    • Step 4: Does it work in a different location? Before you proceed with more complicated steps, it may be worth taking the Hub to another location and trying it there. If it works somewhere else, then you need to proceed with the next steps.
    • Step 5: Do you need to restart or update your internet equipment? Home routers are built as specialized computers. They have a memory, software, and lots of data to process. The Hub is constantly trying to communicate with it and is therefore often the first connected device to experience problems when there is an issue with your network. Your home router may even work for some of the WIFI connections, but not for others, due to being overloaded. Please note that it is OK to install your own router alongside equipment provided by your ISP (internet supplier) to get more LAN ports – the Hub should still work fine and securely – but you will have one more thing to reboot and update.
    • Step 6: Has your router got hidden/advanced settings preventing the Hub from working? Networks in offices are often controlled by IT Departments, which use the advanced settings in routers. Some of these settings may be in use on your home router if it was once in an office environment. A factory reset or update may help to restore original setting.
    • Step 7: If it gets really advanced then you may need help! Typically, you do not have to worry about the advanced settings on your home router – it is all handled by the Hub, including secure communication. If you are not sure how to change settings in your router, then it is probably better to buy a new/updated standard router for your home. In very unusual cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
    Category: Troubleshooting

    Comment on this FAQ

    Your email address will not be published. Required fields are marked *

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